What is the NSS?
Student feedback is essential for developing and enhancing the student experience at Queen Mary. The National Student Survey (NSS) gives you an opportunity to tell us what you liked about your time at Queen Mary as well as things that you feel could have been improved. As it’s a national survey, it gives us valuable insight into how we compare with other universities. The NSS also provides important information for prospective students to inform their choices about where they want to study.
The survey is administered by Ipsos MORI, an independent market research agency, and contains questions relating to the various aspects of your learning experience. Answers remain anonymous at all times.
The NSS should take about ten minutes to complete.
Why should you take part?
- The NSS provides you with the opportunity to provide honest feedback on your whole learning experience.
- Feedback from the NSS will be used to improve the student experience for future students just as you have benefitted from previous students’ feedback.
- The survey takes about 10 minutes to complete online.
- The NSS is run by an independent market research company and all answers are anonymous.
- The NSS is an opportunity to make your voice heard in a nationally recognised format.
- Results are made publicly available to help prospective students make informed decisions of where and what to study.
- You can claim a £5 reward for taking part!*
*More information will be available when the survey opens at Queen Mary.
What happens with the results?
The NSS results are made publicly available to help prospective students make informed decisions of where and what to study. Institutions and students’ unions also use the data to identify areas of strengths and weaknesses to make changes and improve the student experience for future generations of students. Data from previous surveys are available on the government's Unistats website. You can also view the results of the NSS at Queen Mary on our NSS results page.
Changes we've already made in response to student feedback
Queen Mary has been participating in the NSS since 2005. As a result of listening to what former students had to say, we’ve made many positive changes, such as:
- 24/7 opening of the Mile End Library
- Expanding and improving Wi-Fi access
- Increasing and improving study spaces
- Increasing support for mental health, disability and dyslexia
- Developing the mobile app
You can see more examples of what we’ve done in response to student feedback with our 'we listen' statements.
How do you complete it?
Eligible students receive an invitation email to complete the survey by Ipsos MORI. Later, students who haven’t responded may be contacted by SMS or phone.
You can complete the NSS online at www.thestudentsurvey.com.
You may opt out of the survey at any point.