Support for students affected by the war in Ukraine

Wellbeing support

If you are affected by the war in the Ukraine, there are a number of ways you can access mental health support:

• The Advice and Counselling Service is here to support student mental and emotional wellbeing. Students can access confidential one-to-one support online or in person with a Wellbeing Adviser, Mental Health Adviser or Counsellor. To request an appointment, you need to complete the request in MySIS (click on the Student Services/SEC Online tab at the top and select Submit a form for counselling or mental health advice). Read the Counselling blog about looking after your mental health amid distressing world events.
• Alternative external support is available via helplines, text and webchat services – you can find several options on the Counselling website.
• The Chaplaincy is open to all students and staff at Queen Mary, of all faiths and none. The Chaplain, Ella Sharples, is available for support or a chat over a cup of tea. You can get in touch with Ella by sending her a message on 07740 547689.

Extenuating circumstances

Some students may find it hard to focus on their studies during this difficult time. Anyone struggling with their work should first speak to their Student Support Officers, who will be able to offer support and advice. Extenuating circumstances claims are there to support any student who experiences sudden, unexpected difficulties that may affect their performance in assessments. If you are thinking about taking time out of your studies, please check the guidance on interrupting.

Financial support and tuition fee status

Please contact a Welfare Adviser in the Advice and Counselling Service if you need advice on tuition fee status, applying for financial support, or planning your budget.

Financial Support at Queen Mary
The Financial Assistance Fund can consider short term financial support for any student currently attending a course at Queen Mary, who is experiencing unexpected financial hardship, including anyone affected by the invasion of Ukraine (including Russian and Belarussian students). The fund can help with a contribution towards living costs but not tuition fees. Applications are made online. If you are made an award this is usually a non-repayable grant. You can find out about how to apply, and what the deadline is, on the Financial Assistance Fund webpage. If you need help completing the application, please contact the Advice and Counselling Service. 

UK Government Student Finance 
The UK government have extended access to Student Finance (maintenance and tuition fee support) for those who are granted permission to stay in the UK under one of the three schemes for Ukrainians. This is for students who are already on a Higher Education course, and for new students.

Those with leave under one of the Ukraine Schemes are eligible for tuition fee and maintenance support without being subject to a three-year ordinary residence requirement, if they:

• are ordinarily resident in England on the course start date
• are ordinarily resident in the UK and Islands and have not ceased to be ordinarily resident since being granted such leave, and
• meet all other personal and course eligibility requirements.

Some family members may also be eligible.

If you are granted permission to enter or remain in the UK under one of the three schemes for Ukrainians after the start of your course please contact a Welfare Adviser in the Advice and Counselling Service to discuss your Student Finance eligibility.

Once awarded, Student Finance England funding should continue throughout your course even if your Ukraine leave expires during your course providing you continue to have a legal immigration status. 

You can read about Student Finance England funding on the Advice and Counselling Service website:

• Undergraduate students
• Postgraduate students

Student Finance England have updated their application forms to include a category of eligibility, which you need to tick if you are in the UK under one of the three schemes for Ukrainians.

Tuition Fee status

The eligibility rules for Home fee status include an eligibility category for those who hold permission to stay in the UK under one of the three schemes for Ukrainians. This is for students who are already on a Higher Education course, and for new students.  The UKCISA website has full details of the eligibility criteria for home fee status.  Please view category 11a (for academic years starting on or after 1 August 2023).  

If you are assessed as an overseas fee payer and you think you meet the eligibility requirements for home fee status please do the following:

• Complete a fee status questionnaire so that you can provide all of the information needed to reassess your fee status. This is explained on the Admissions webpage.
• Provide the following supporting documents with your fee status questionnaire:
  1. Evidence of your leave to remain/enter under one of the three schemes for Ukrainians.
  This would usually be the grant of permission letter from the Home office and a copy of your biometric residence permit card, and
  2. Evidence that you have been ordinarily resident in the UK since you were granted such leave.
  Generally we will accept evidence such as rental/tenancy agreements, utility bills connected to your address in the UK, bank statements, etc.
• Email your completed fee status questionnaire and supporting documents to adm-mgrs@qmul.ac.uk.

If you are unsure about your eligibility for home fee status please contact a Welfare Adviser in the Advice and Counselling Service to discuss your situation or contact the UKCISA Student Advice Line. 

Working

If you are thinking of working, take a look at our guide about working during studies including information on looking for work.  If you do not hold one of the Ukraine Status' and are in the UK with student Immigration permission, this also includes the rules on working for international students.

Immigration

Immigration advice
Advisers in the Advice and Counselling Service can advise on Student, Student Dependent and Graduate Route immigration permission. If you have a question about, or issue relating to, one of these visa routes, please contact them. They are not authorised to provide asylum advice or advice about other immigration routes.

If you require immigration advice for non-Student related categories, such as one of the Ukraine immigration schemes, there is information on the gov.uk website. You can also contact the Ukraine Advice Project to be connected with free legal advice on UK immigration, visas and asylum from qualified and regulated lawyers.

If you are a nationality other than Ukrainian seeking immigration advice about non-Student related categories, you can get legal advice by contacting an immigration adviser. Make sure that the immigration adviser you choose is authorised to provide immigration advice and services by the Office for the Immigration Services Commissioner or other regulatory body.

You can find other regulated advisers through:

• The Immigration Law Practitioners’ Association
• The Law Society for England and Wales

Respect for others

Our community is diverse and we ask everyone to continue to respect and support each other. If you experience bullying or harassment, please report this via Queen Mary’s Report + Support hub. Support is available.