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Zoom login: Changes are coming

Queen Mary now has a site license for the videoconferencing toolZoom, which some of you may be using to access your lectures.  

Whether you’re not currently using Zoom or you have already registered, IT Services are making some changes which will affect you in the coming weeks.  


Everyone who uses Zoom at Queen Mary will all need to log in using their Queen Mary username (e.g. and password. Look out for an email from IT Services, from, which will explain exactly what you need to do. 

Why is this happening? 

IT Services are making this change to help keep you safer online and make it simpler for you to log in as you will use the same username and password you use to access emails and log into computers on campus.  

You’ll be safer, too, as it uses multi-factor authentication (MFA). MFA is where a code is sent to your phone or email – you’ll already be doing this to log into your email account and other services.  

When will this happen? What should I do? 

IT Services will start migrating all students across to the new login service starting on Wednesday 21 October. We will be moving you all in stages so don’t panic if your friends are migrated before you, everyone will be moved across in the next few weeks 

Don’t forget to watch out for the email from IT Services,, in your Queen Mary emails which will explain exactly what you need to do. 

I’m already using Zoom for my course, does this mean that I don’t need to do anything? 

When you signed up for Zoom when you started on your course, you might have used your own personal email address (e.g. on Gmail, Outlook or Hotmail), so you’ll need to start signing in using your Queen Mary email login and password. You’ll need to stop using the account with your personal email as you’ll only be able to access your courses with your Queen Mary login. 

What should I do if I have questions about Zoom? 

Here’s some useful links and tips: 

Don’t forget to look out for the email from IT Services and follow the instructions we’re sending you. 







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