Your voice matters! IT Student Support Hub coming January 2026
From Wednesday 14 January 2026, you will be able to get weekly in-person assistance for a wide range of IT issues. The new IT Student Support Hub will run every Wednesday from 10am-2pm in G05 Bancroft Building on Mile End campus.
This is in response to student feedback that you would value some in-person support. You will be able to drop-in to the IT Student Support Hub for help with:
- Your personal devices, including laptop or mobile issues, software installation, system updates, login difficulties, and access to University platforms and online learning resources.
- Wi-Fi and connectivity challenges, such as Eduroam login problems or staying connected around campus.
- Printing services, from assistance using campus printers and resolving errors to managing print credit and ‘Web Print’ submissions.
Since the pandemic, IT Services have not provided a face-to-face service desk for staff or students. In response to your feedback, IT Services is delighted to introduce the IT Student Support Hub for quick, face-to-face help without the need for tickets or appointments, making sure you can maintain smooth access to essential digital tools and services throughout the academic year.
More information will be shared in the new year. In the meantime, help is just a click away – if you need IT support please continue to chat with us or submit a ticket.