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Money Matters - advice on extenuating circumstances, interrupting or leaving your programme, and support with working, financial hardship and your studies

In this edition of Money Matters, the Advice and Counselling Service provides guidance on working over the holiday period, what to do if you are running out of money, and advice for if you are thinking of interrupting or leaving your prgramme, making an extenuating circumstances claim, and where to go if you need support with your studies.


Thinking of working over the holiday?

We have an advice guide to help you look for work and to understand about earnings, tax, and National Insurance. 

Running out of money?

Have you applied to the Queen Mary Financial Assistance Fund? Download an application form and guidance notes here. If you would like to discuss your application confidentially with a Welfare Adviser, please contact us. 

Are you thinking of interrupting or leaving your programme? 

Are you having doubts about whether you can continue with your studies at this time? This might be for medical, financial, personal, or other reasons. 

Whatever your reason for considering taking some time out, or leaving your programme, staff at Queen Mary can support and advise you. It is important not to rush into a decision until you have really thought about it. Talking to someone who is used to advising students about these matters might help you to consider options you did not know about. There may also be financial implications you might need to consider before you decide on the best option for you. 

We have written advice guides for Queen Mary students to help you think about your decision, and to understand the processes and implications. The guides are on our website. Once you have read the guides, you can contact a Welfare Adviser if you need further advice. 

Do you need to make an Extenuating Circumstances claim?

If you are unwell or otherwise unable to submit coursework, meet academic deadlines, or sit an exam, you may need to use Queen Mary's ‘Extenuating Circumstances’ process. 

Need support with your studies?

The Advice and Counselling Service website has lots of information to help you understand the various types of study support available at Queen Mary, including support from staff as well as from your fellow students. There is lots of support available, and we would encourage you to seek it at the earliest opportunity. 

Do you need further advice?

Money advice is available to all Queen Mary students from experienced Welfare Advisers in the Advice and Counselling Service. The service is confidential and free. 

We have same-day appointments every weekday in term-time, subject to availability. Just turn up to register at 1.30pm. If you would prefer to book an appointment or ask for advice via email you can: 

  • email us via our website:
  • call us on 020 7882 8717
  • visit our reception on the ground floor of the Geography Building, Mile End campus 

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