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2020 National Student Survey results: a message from the Vice-Principal (Education) and the Vice President Education

Professor Stephanie Marshall, the Vice-Principal for Education, and Annika Ramos, the Vice President Education for the Queen Mary Students' Union, have written to all students about this year's National Student Survey results.


Dear student,

As many of you will be aware, each year the National Student Survey (NSS) is carried out to give final year undergraduates an opportunity to highlight what they have enjoyed during their time studying and suggest what they think their university should prioritise in the future. The results of this year’s survey have been published today.

We are pleased to report that, despite all the challenges we have all faced this year, overall satisfaction among our final year students remains at 80%, consistent with last year.

This is testament to the hard work of our staff and students in meeting the challenges of the disruption caused by the Covid-19 pandemic. Moving quickly to an online learning experience was a huge undertaking for staff and students alike, but the way that you have all adapted so quickly has been nothing short of inspiring.

Looking beneath the headline figure there are some real positives to build on at a subject level, including the following:

  • We have seen improvements across the board in medical sciences (SMD), biosciences (SBCS) and computing (EECS)
  • History, and Medicine and Dentistry have maintained their strong results of last year
  • Business and Management (SBM), and Materials and Technology (SEMS) have made gains in a number of areas
  • Psychology (SBCS), Chemistry (SBCS), Mathematical Sciences and Geography have all made significant improvements in Student Voice

We are also pleased to see the work of our Students’ Union recognised in an increase in the score for the question regarding their work in effectively representing students’ academic interests. QMSU has climbed two places and is now 10th among SUs in London. This year we have offered enhanced training and support for the student course reps who have played a significant role in the co-creation of our student experience through the staff-student liaison committees. QMSU acknowledges the challenges for the year ahead and remains committed to improving representation of student voice within all areas of the University.

On behalf of the University and the Student Union leadership team, we would like to thank all Queen Mary students for their continued contribution to the success of our University.

This contribution has never been more important. As we emerge from the coronavirus pandemic we are working hard to ensure that all students can enjoy a high-quality learning experience, whether they can join us in London or have to remain elsewhere. Students are closely involved in shaping and planning the delivery of the innovative ‘blended learning’ approach we will be adopting over the coming months.

Everyone at Queen Mary shares the ambition to co-create a world-class student experience. The NSS results show that we have taken steps forward this year and that we have further areas to improve. If we continue to work hard together, we will achieve even more in the months to come.

Best wishes,

Stephanie and Annika



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