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MyQMUL

Your feedback matters: update and changes following IT needs survey

IT Services ran a survey over the summer to get a greater understanding of how they can support you to learn in a blended learning environment.

Published:

They received 270 responses – thank you to everyone who shared their feedback. For each completed survey, Queen Mary donated 50p the Black Lives Matter Movement and 50p to the humanitarian crisis in Yemen for every completion. They received £135 each. 

Read the statements below to find out the positive action we've taken in response to what you've told us.

For more information on online resources available to support you, visit: www.its.qmul.ac.uk/blendedteaching. If you have any questions about the survey, please contact IT Services.

You said

I have access to my own laptop but sometimes use my own tablet or mobile phone.

We did

We have made available clear recommendations about minimum specs for laptops and outline the reasons for recommendations around students’ equipment.

You said

I have access to all the generic software and services I need to study but with a limited understanding of how to access to specialised software packages.

We did

You have full access to Microsoft365 suite as well as our appsanywhere service where you can access specialist apps. In addition, we have published further information and links to discounted and free software

You said

My home broadband may not be adequate.

We did

We have created a guide you can download on how to get the best out of your home network or use your phone tethering service to improve network performance.

You said

When will Queen Mary open study and PC Labs spaces?

We did: The Study and PC Labs spaces began to open as of the 10th of July and you can book them directly here https://qmul.libcal.com/  and/or your Schools established specialised study spaces – you may want to contact them directly for more support details.

NB: PC Labs are bookable until 11 September only. 

You said

I will need captioning enabled for the lecture recordings.

We did 

We have purchased a licence for captioning lectures stored in Q-Review. Various captioning tools are also available in Microsoft365 applications. You can find more information here: www.its.qmul.ac.uk/blendedteaching/forstudents/remotefaqs/remotefaqs 

You said

I need QMplus to be reliable and fast even when there are large numbers of students using it.

We did

We have migrated QMplus to a much more stable platform and have run multiple load tests. We are all set for the Start of Academic Year!