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Queen Mary Student Survey results

The Queen Mary Student Survey (QMSS) was an internal survey which was open to returning undergraduate students at QMUL.

The QMSS includes questions on engagement in and academic programmes, campus life, the Queen Mary Students’ Union, student support and student services. In response to student feedback, the QMSS was one-third shorter this year.

The QMSS ran from 26 September and 31 October 2016.

The QMSS 2016 results showed that:

  • 90 per cent of respondents would recommend QMUL to students thinking of applying here – this figure remained the same for the second year running.
  • 90 per cent of respondents agreed with the statement, ‘the programme was intellectually stimulating’ – an increase on 2015 figures.
  • Satisfaction for QMUL services and resources increased, with each service receiving overall scores of between 82 per cent to 94 per cent – compared with 76 percent and 92 per cent in 2015.
  • Overall satisfaction with the Students’ Union increased by 14 per cent on 2015 figures, and scores for all Students’ Union activities were also higher.

Responses from the QMSS are used to inform the Annual Programme Reviews within Schools and Institutes and to measure progress against the institutional Strategy and our targets in terms of student experience, teaching, learning and assessment.

The Professional Services departments, who deliver student support and services, also use the feedback as a starting point for further investigation of issues that need to be addressed. There are lots of examples of improvements made in response to feedback in our ‘Tell us, we listen’ messages.

Response rate

2,467 students responded to the survey, which is 30 per cent of students invited to participate in the QMSS. This was an increase of 8 percentage points, or over 800 responses, compared with the response rate for 2015.

Recent QMSS results are available to download below.

QMSS 2016 results [.xlsx 30 KB] 
 
QMSS 2015 results [.xlsx 37 KB] 
 
 
Respondents were asked to respond to a combination of statements and questions on a scale of 1 – 4, where 1 denotes low satisfaction, engagement or agreement, and 4 is the highest level of satisfaction, engagement or agreement. Students are also invited to make comments on many QMUL and QMSU services, from the library to food outlets.
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