Your voice menu

Arrivals Survey results

First-year undergraduate students and postgraduate taught students were invited to provide feedback on their experience of the first few weeks at Queen Mary through the QMUL Arrivals Survey.

The QMUL Arrivals Survey 2016 ran from 26 September and 31 October 2016 during the same period as the Queen Mary Student Survey (QMSS).

This was the second year in which the Arrivals Survey at QMUL had been run and was open to first-year students at all levels. The survey included 10 questions on the experience of joining Queen Mary.

Overall, satisfaction was high again this year, with results showing that:

  • Over 89 per cent of respondents said that the enrolment process, both online and at Queen Mary, was clear and efficient, with 93 per cent of non-EU overseas students agreeing – this is an increase on last year’s results.
  • 87 per cent of respondents agreed that the pre-arrival information they received was helpful.
  • Over 90 per cent of respondents who attended the International Welcome Programme found it useful, with this figure increasing to 97 per cent for overseas students. 85 per cent of respondents also found the workshops useful.
  • 86 per cent of respondents who had attended an open day had their expectations met during their first few weeks at Queen Mary. There was a four per cent increase in agreement with the statement “I have had the opportunity to interact with other students on my course” compared with 2015 results.

Feedback from the Arrivals Survey will be used to inform action plans to improve the experience for students joining Queen Mary. Examples of action taken in response to student feedback can be found on our 'Tell us, we listen' webpage.

Response rate

2,787 students, or 33 per cent of the population invited to take the Arrivals Poll, responded to the survey.


The results from recent arrivals surveys are available to download below.

Arrivals Survey 2016 results [DOC 16KB] 

The Arrivals Poll was a web-based questionnaire distributed to all new undergraduate and postgraduate taught students via email. Respondents were asked to rate the extent to which they agree with a number of statements on a scale of 1 – 4, where 1 denotes definite disagreement and 4 denotes definite agreement.

Return to top