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National Student Survey results

The National Student Survey (NSS) asks final-year UK undergraduates various questions about their student experience, including their overall satisfaction.

The ‘percentage agree’ score for Question 27 ‘overall satisfaction’ is the measure widely used in external reporting on the NSS. 

QMUL’s overall satisfaction score fell slightly in 2018 from 83 per cent to 81 per cent.

The results of the NSS have been shared with Schools, Institutes and Professional Services, all of whom are drawing up action plans to address the issues raised by students. One of the ways we will let you know about what action has been taken in response to feedback is in our 'Tell us, we listen' statements. 

Response rate 

The overall response rate rose in 2018 from 58 per cent in 2017 to 68 per cent. 


You can download QMUL’s recent NSS results below.

NSS 2018 results [XLS 15KB]

NSS 2017 results [XLS 21KB]

NSS 2016 results [DOC 49KB]

NSS 2015 results [DOC 49KB]


Respondents to the NSS are asked to rate the extent to which they agree with a number of statements on a scale of 1 - 5, where 5 denotes definite agreement. The percentage satisfaction is the percentage of students who either definitely agree or mostly agree (4 or 5). 

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