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National Student Survey results

The National Student Survey (NSS) asks final-year UK undergraduates various questions about their student experience, including their overall satisfaction.

The ‘percentage agree’ score for Question 22 ‘overall satisfaction’ is the measure widely used in external reporting on the NSS.

QMUL achieved 84 per cent overall satisfaction in the 2016 NSS. The higher education sector average is 86 per cent.  

While QMUL’s rank fell slightly from 2015 to 2016 we are now placed in fourth position in London** and are still ranked joint first in London in the Russell Group.

**QMUL is the sixth university to appear in the London rankings, alongside UCL. The three institutions ahead of us are positioned in joint third and one is a small, single faculty institution.

The results of the NSS have been shared with Schools, Institutes and Professional Services, all of whom are drawing up action plans to address the issues raised by students. One of the ways we will let you know about what action has been taken in response to feedback is in our 'Tell us, we listen' statements.

Response rate

QMUL’s response rate for the 2016 survey was 70 per cent, a two percentage point increase on the response achieved in 2015 and a continued improvement in response rates on previous years.


You can download QMUL’s recent NSS results below.

NSS 2016 results [DOC 49KB]

NSS 2015 results [DOC 49KB]


Respondents to the NSS are asked to rate the extent to which they agree with a number of statements on a scale of 1 - 5, where 5 denotes definite agreement. The percentage satisfaction is the percentage of students who either definitely agree or mostly agree (4 or 5). The 23 NSS questions are grouped into seven question categories.


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