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Results from student surveys and how we respond to feedback

Thank you for your engagement with the process of providing feedback. Without your input, we wouldn’t know how you want us to improve the student experience for you and for future students.

The results from student surveys are used to inform action plans to bring about the change you want to see. Our ‘Tell us, we listen’ statements provide examples of action we have taken in response to student feedback. You can read the statements online.  

At QMUL, we run five major surveys for students at different levels: the Queen Mary Student Survey for all returning undergraduate students; the National Student Survey for final-year undergraduate students; the Postgraduate Taught (PGT) Experience Survey for PGT students; the Postgraduate Research (PGR) Experience Survey for PGR students; and the Arrivals Survey for all first-year undergraduate and postgraduate taught students. Each survey runs annually, with the exception of the Postgraduate Research Experience Survey, which runs every two years. 

The results of these surveys are available to download below along with a summary of each.

If you have any comments, please get in touch at student-update@qmul.ac.uk.

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Queen Mary Student Survey results

National Student Survey results

Postgraduate Taught Experience Survey results

Postgraduate Research Experience Survey results

Arrivals Survey results

Queen Mary Student Survey results

The Queen Mary Student Survey (QMSS) was an internal survey which was open to returning undergraduate students at QMUL.

The QMSS includes questions on engagement in and academic programmes, campus life, the Queen Mary Students’ Union, student support and student services. In response to student feedback, the QMSS was one-third shorter this year.

The QMSS ran from 26 September and 31 October 2016.

The QMSS 2016 results showed that:

  • 90 per cent of respondents would recommend QMUL to students thinking of applying here – this figure remained the same for the second year running.
  • 90 per cent of respondents agreed with the statement, ‘the programme was intellectually stimulating’ – an increase on 2015 figures.
  • Satisfaction for QMUL services and resources increased, with each service receiving overall scores of between 82 per cent to 94 per cent – compared with 76 percent and 92 per cent in 2015.
  • Overall satisfaction with the Students’ Union increased by 14 per cent on 2015 figures, and scores for all Students’ Union activities were also higher.

Responses from the QMSS are used to inform the Annual Programme Reviews within Schools and Institutes and to measure progress against the institutional Strategy and our targets in terms of student experience, teaching, learning and assessment.

The Professional Services departments, who deliver student support and services, also use the feedback as a starting point for further investigation of issues that need to be addressed. There are lots of examples of improvements made in response to feedback in our ‘Tell us, we listen’ messages.

Response rate

2,467 students responded to the survey, which is 30 per cent of students invited to participate in the QMSS. This was an increase of 8 percentage points, or over 800 responses, compared with the response rate for 2015.

Results

Recent QMSS results are available to download below.

QMSS 2016 results [.xlsx 30 KB]
QMSS 2015 results [.xlsx 37 KB]

 

Respondents were asked to respond to a combination of statements and questions on a scale of 1 – 4, where 1 denotes low satisfaction, engagement or agreement, and 4 is the highest level of satisfaction, engagement or agreement. Students are also invited to make comments on many QMUL and QMSU services, from the library to food outlets.

National Student Survey results

The National Student Survey (NSS) asks final-year UK undergraduates various questions about their student experience, including their overall satisfaction.

The ‘percentage agree’ score for Question 22 ‘overall satisfaction’ is the measure widely used in external reporting on the NSS.

QMUL achieved 84 per cent overall satisfaction in the 2016 NSS. The higher education sector average is 86 per cent.  

While QMUL’s rank fell slightly from 2015 to 2016 we are now placed in fourth position in London** and are still ranked joint first in London in the Russell Group.

**QMUL is the sixth university to appear in the London rankings, alongside UCL. The three institutions ahead of us are positioned in joint third and one is a small, single faculty institution.

The results of the NSS have been shared with Schools, Institutes and Professional Services, all of whom are drawing up action plans to address the issues raised by students. One of the ways we will let you know about what action has been taken in response to feedback is in our 'Tell us, we listen' statements.

Response rate

QMUL’s response rate for the 2016 survey was 70 per cent, a two percentage point increase on the response achieved in 2015 and a continued improvement in response rates on previous years.

Results

You can download QMUL’s recent NSS results below.

NSS 2016 results [XLS 49 KB]
NSS 2015 results [XLS 49 KB]


Respondents to the NSS are asked to rate the extent to which they agree with a number of statements on a scale of 1 - 5, where 5 denotes definite agreement. The percentage satisfaction is the percentage of students who either definitely agree or mostly agree (4 or 5). The 23 NSS questions are grouped into seven question categories.

Postgraduate Taught Experience Survey results

The Postgraduate Taught Experience Survey (PTES) is open to QMUL postgraduate taught students. The survey is administered and promoted by QMUL on behalf of the Higher Education Academy, the national body which champions teaching quality.

Headlines for the PTES 2016 were positive. QMUL-level scores have increased across 35 out of 36 questions compared with 2015. Respondents were most satisfied with elements of teaching and learning, which had an average satisfaction score of 82 per cent. Responses to questions in the Dissertation and Major Project section, an area of concern last year, have returned to 2014 levels of satisfaction with an average increase of 6 percentage points.

The 2016 results show significant improvements since 2015, and QMUL’s overall satisfaction score is now in the upper quartile for Russell Group and sector comparisons. Although these results are encouraging QMUL will strive to ensure we achieve high results across all areas, including areas of concern noted in the PRES results.

Some examples of change and development in response to your feedback can be found in our ‘Tell us, we listen' statements.

Response rate

QMUL participation in the PTES has increased steadily over the last five years. 1,328, or 37 per cent of the 3,632 students asked to participate responded to the survey. This is an increase of four percentage points compared with the response rate for 2015, and five percentage points above the national average response rate.

Results

The results from the recent PTES are available to download below.

PTES 2016 results [.xlsx 23 KB]
PTES 2015 results [.xlsx 23 KB]


PTES is a web-based questionnaire distributed to all active postgraduate taught students via email. Respondents were asked to rate the extent to which they agree with a number of statements on a scale of 1 - 5, where 1 denotes definite agreement, 3 equals neither agree nor disagree, and 5 denotes definite disagreement.

Postgraduate Research Experience Survey (PRES) results

The Postgraduate Research Experience Survey (PRES) runs every two years and is provided by the Higher Education Academy – the national body which champions teaching quality – with the intention of helping institutions enhance the student experience for postgraduate researchers (PGR). The 2015 survey at QMUL ran between 10 March and 14 May 2015.

QMUL’s PRES 2015 results show little change relative to other institutions from 2013 in a number of key areas. Student satisfaction levels remain very close (within five percentage points) to the Russell Group (RG) in relation to Supervision (-two percentage points), Research Culture (-two percentage points), Research Skills (-two percentage points), Professional Development (equal), and Timely Submission (equal).  Medicine and Dentistry benchmarked top of the Russell Group and London institutions for Researcher Development, Research Culture and Supervisor Involvement in Research Projects.

Satisfaction levels have risen in the area of Professional Development (up from 76 per cent to 78 per cent, equal with the RG average). However, QMUL now sits below the RG average in a number of other areas, notably Resources and Support for Teaching. QMUL is looking to address these areas of concern in response to feedback from the PRES. Please see our ‘Tell us, we listen’ webpage for examples.

Response rate

In 2015, QMUL selected a sample of only second, third and fourth year PhD students (and part-time equivalents) who have not interrupted their studies at any point, achieving 600 responses with a response rate of 56 per cent. The change in survey sample was intended to capture only the students who have been enrolled for over a year, thereby allowing QMUL to understand the perspective of PhD students who are embedded within their studies and their School/Institute.

Results

The results from the 2015 PRES are available to download below.  

PRES 2015 results [XLS 61 KB]


PRES is a web-based questionnaire distributed to all active postgraduate research students via email. Respondents were asked to rate the extent to which they agree with a number of statements on a scale of 1 - 5, where 1 denotes definite agreement, 3 equals neither agree nor disagree, and 5 denotes definite disagreement.

Arrivals Survey results

First-year undergraduate students and postgraduate taught students were invited to provide feedback on their experience of the first few weeks at Queen Mary through the Arrivals Survey.

The QMSS Arrivals Survey 2016 ran from 26 September and 31 October 2016 during the same period as the Queen Mary Student Survey (QMSS).

This was the second year in which the Arrivals Survey at QMUL had been run and was open to first-year students at all levels. The survey included 10 questions on the experience of joining QMUL.

Overall, satisfaction was high again this year, with results showing that:

  • Over 89 per cent of respondents said that the enrolment process, both online and at QMUL, was clear and efficient, with 93 per cent of non-EU overseas students agreeing – this is an increase on last year’s results.
  • 87 per cent of respondents agreed that the pre-arrival information they received was helpful.
  • Over 90 per cent of respondents who attended the International Welcome Programme found it useful, with this figure increasing to 97 per cent for overseas students. 85 per cent of respondents also found the workshops useful.
  • 86 per cent of respondents who had attended a QMUL Open Day had their expectations met during their first few weeks at QMUL. There was a four per cent increase in agreement with the statement “I have had the opportunity to interact with other students on my course” compared with 2015 results.

Feedback from the Arrivals Survey will be used to inform action plans to improve the experience for students joining Queen Mary. Examples of action taken in response to student feedback can be found on our 'Tell us, we listen' webpage

Response rate

2,787 students, or 33 per cent of the population invited to take the Arrivals Poll, responded to the survey.

Results

The results from recent arrivals surveys are available to download below.

Arrivals Survey 2016 results [.xlsx 14 KB]
Arrivals Poll 2015 results [.xlsx 19 KB]

 

The Arrivals Poll was a web-based questionnaire distributed to all new undergraduate and postgraduate taught students via email. Respondents were asked to rate the extent to which they agree with a number of statements on a scale of 1 – 4, where 1 denotes definite disagreement and 4 denotes definite agreement.

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