Thursday 12 January 2017
What is the NSS?
The National Student Survey (NSS) is a nationally recognised annual survey of final-year undergraduates in the UK. The survey gives you an opportunity to give your opinions on what you liked about your time at Queen Mary as well as things that you feel could have been improved.
The survey is administered by Ipsos MORI, an independent market research agency. Answers remain anonymous at all times.
There are 27 core questions relating to the following aspects of the student learning experience:
The teaching on my course
Assessment and feedback
Organisation and management
There are also two additional sets of questions which you can choose to complete when you've filled out the main section of the survey. They are about:
The survey should take about ten minutes to complete.
Why should you take part?
- The NSS provides you with the opportunity to provide feedback on your whole learning experience
- The results are taken very seriously and your feedback will be used to improve the learning experience at Queen Mary
- You've benefited from the feedback of students before you, so this is your opportunity to help those who come after you
- The NSS is a national survey which helps prospective students to make the right choice about where to study.
You may have heard of a campaign to boycott the NSS this year. For more information on the boycott and the issues it raises, please read our FAQs.
What happens with the results?
The NSS results are made publicly available to help prospective students make informed decisions of where and what to study. Institutions and students’ unions also use the data to identify areas of strengths and weaknesses to help effect change and bring about enhancements to improve the student experience for future generations of students. Data from previous surveys are available on the government's Unistats website.
Changes we have already made following your feedback
Queen Mary has been participating in the NSS since 2005. As a result of listening to what former students had to say, many changes at QMUL have been made, such as:
- Buying more PCs
- Expanding and improving Wi-Fi access
- Extending library opening hours
- Making more books available in the libraries
- Increasing study spaces
- Developing a mobile app for students
You can see more examples of what we have done in response to student feedback in the past with our 'tell us, we listen' statements.
How do you complete it?
Eligible students receive an invitation email to complete the survey by Ipsos MORI. Later, students who haven’t responded may be contacted by SMS or phone. You can complete the NSS online at www.thestudentsurvey.com. You may opt out of the survey at any point.