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Student Enquiry Centre

Monday 26 September 2016

Who we are

The Student Enquiry Centre is a general enquiry service for undergraduate and postgraduate taught students and the front line service for the Academic Registry and Mile End Admissions teams.

Our main services

For current students:
Enrolment, records, awards, exams, bursaries and scholarship queries
Emergency loan appointment bookings
Financial Assistance Fund application submissions
General enquiries including directions
Scholarship cheque collection
Official QMUL letters (eg bank, council tax, confirmation of study)
Interim transcripts
Rail card approvals
Replacement student ID cards
Signposting to other student support services

For graduates:
Duplicate degree award letters and final transcripts

For prospective students (face to face only):
Course enquiries

For Third parties:
Verification requests regarding current and former students (only where the student has provided prior written consent)
How to find out more
Please see our comprehensive website for further information: www.arcs.qmul.ac.uk/students.
Alternatively, log into our new enquiry helpdesk system, SEC Online, to view our FAQs and submit an enquiry if needed.
If our website doesn’t answer your query, you are not sure about something or don’t know who to contact, ask us!
Our location, opening hours and contact details

The Student Enquiry Centre is based in room CB01, west corridor, ground floor, the Queens’ Building (Mile End campus). 
There is a take-a-ticket queuing system, a large student waiting area, WIFI, 1 to 1 rooms and a long front desk where you can sit down with a member of staff to ask your query in comfort.


Opening hours

Monday to Friday 9am - 4.30pm, except for Thursdays when we open at 10am.

Contact us

Log an enquiry: SEC Online (accessed vis mysis.qmul.ac.uk)
Tel: 020 7882 5005

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