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Important information: Avoid missing important emails due to Outlook Clutter facility

Thursday 2 June 2016

The ‘Clutter’ facility introduced recently by Microsoft Outlook is designed to help remove non-urgent emails from your inbox, based on past management of emails. 

However, some users may be unaware that the facility is enabled on their email account, or are forgetting to check, which is leading to some important emails not being read.

As we are now into exam season, with results issued by email, to avoid this happening, users may wish to switch off the facility. Here are the instructions to do so:

1. Sign into your account on Outlook Web App (OWA)
2. Click on the cog wheel icon, in the top right-hand corner of the page and select Options
3. From the left navigation panel, under Mail > Clutter
o    To enable Clutter, check the box next to Separate items identified as clutter and then click Save
o    To disable Clutter, uncheck the box next to Separate items identified as clutter and then click Save

Further information on using the Clutter facility can be found on the IT Services pages

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