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Look out for the National Student Survey (NSS) in January

Thursday 3 December 2015

Are you a final-year undergraduate student?

On Monday 11 January 2016 you will be contacted by The National Student Survey. This is your chance to tell us what you’ve enjoyed about your experience at QMUL, and where we can improve. Eligible students will be emailed on the day the survey opens, and you will be able to complete the survey from a link in the email.

You’ll see NSS posters, flyers and screensavers around our campuses, and your lecturers, student support officers and course reps will be giving you more information about the NSS and how you can complete it. You have benefited from the feedback of previous students so it’s now your turn to pass on your feedback for the future generations of QMUL students.


What is the NSS?

The NSS is a nationally recognised annual survey of mostly final-year undergraduates in the UK. The survey is your chance to give your opinions on life at QMUL, to say what you liked as well as things you feel could have been improved.

The survey is administered by Ipsos MORI, an independent market research agency, so answers remain anonymous at all times.

Why should I take part?

  • The NSS provides you with the opportunity to provide honest feedback on your learning experience
  • The results are taken very seriously and your feedback will be used to improve the teaching and learning experience at Queen Mary

What happens with the results?

The NSS results are made publicly available to help prospective students make informed decisions of where and what to study. Institutions and students’ unions also use the data to identify areas of strengths and weaknesses to help to improve the student experience for future generations of students. Data from previous surveys are available on Unistats.

Changes we have already made following your feedback

Queen Mary has been participating in the NSS since 2005. As a result of listening to what former students had to say, many changes at QMUL have been made, such as:

  • Launching QMplus
  • Making more group study rooms available
  • Promoting free access for students to Microsoft Office and other IT discounts
  • Developing the QMUL mobile app for students
  • Buying more PCs and improving Wi-Fi access


Check out more examples of what we have done in response to student feedback in the past with our ‘you said, we did’ statements: www.qmul.ac.uk/yousaidwedid.

How do I complete it?

From Monday 11 January 2016 eligible students will be sent an invitation email to complete the survey by Ipsos MORI. Later, students who haven’t responded may be contacted by post or telephone. Completing the NSS is really easy and can be done online or via your smartphone at www.thestudentsurvey.com. You may opt out of the survey at any point.

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