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Queen Mary Wi-Fi upgrade project

Friday 30 October 2015

IT Services is upgrading the Wi-Fi service across all our main campuses. They are also replacing all 880 existing Wi-Fi access points with new faster and advanced Cisco access points, as well as installing an additional 1,300 access points across campus, significantly improving the existing Wi-Fi coverage where it is already available and increasing the capacity of the service by 250 per cent. Expansion of the Wi-Fi service into new locations will be reviewed at a later date.

The first phase of the project included the upgrade of access points in halls of residence buildings east of Westfield Way at the Mile End campus, and it was completed in September. Additional access points were also added to the Library to improve the service ahead of enrolment.

IT Services is now starting a nine-month programme to upgrade access points building by building, starting at the Mile End campus. The schedule for each building upgrade can be found at the following link: http://www.its.qmul.ac.uk/projectsandchange/projects/projects-list/162744.html

The schedule of works for each building includes:



Service Impact

Site survey

1 day

  • None - Field technicians will survey the building ahead of implementation

New cabling and access point installation

Varies per building

  • No impact to the Wi-Fi service
  • New access points will be installed in parallel to the existing solution
  • Drilling will be completed outside of core working hours as much as possible to minimise noise disruption

Migration to the new solution

1 day

  • Wi-Fi will be temporarily unavailable during the change
  • Completed after-hours to minimize impact where necessary

Post-installation testing

1 day

  • None
  • Field technicians will visit the building to test the coverage post-migration

IT Services will work with local contacts within each School, Institute and Department to minimise disruption as much as possible.

Please contact the Wi-Fi Upgrade Project Manager, Brad McQuarrie, at b.mcquarrie@qmul.ac.uk if you have any questions related to the project.

If you experience any Wi-Fi issues after your building’s migration is complete, please contact the IT Helpdesk at ext. 8888 or its-helpdesk@qmul.ac.uk

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