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IT Services – top five useful things for new students

Thursday 24 September 2015

We are investing in new IT services to enhance and personalise your experience at QMUL – enabling you to learn when and where you want, even on a mobile device. From the IT Helpdesk, Wi-Fi setup, PC availability, printing, email access and online learning, we have listed the top five useful things you should know to get you started with IT at QMUL.

1. IT Helpdesk

For help with any IT related queries such as setting up your account, Wi-Fi or email, please contact the IT Helpdesk:
Call us 24/7: 020 7882 8888
Raise a ticket: https://helpdesk.its.qmul.ac.uk
Visit us: 8am-6pm Mon-Fri, Queens' Building, Room W209, Mile End

IT Pop-up Clinic
From Friday 18 September to Friday 9 October at the Mile End Library, IT will be running ‘IT Pop-Up Clinics’. Members of IT staff will be available from 8am – 7.30pm, Monday to Friday, and from 9am to 5pm after Thursday 1 October, to help you with all your IT queries. IT staff will also be at the Whitechapel Library based on student demand.
You can always check if there are any known IT issues by checking: status.its.qmul.ac.uk.

2. Wi-Fi and finding an available PC on campus        

With your QMUL username and password you can connect to the ‘eduroam’ wireless network. It is secure and will not require you to sign in each time you want to access the internet. It is available across all campuses and is also accessible at other participating institutions. For more information on how to set up your device, visit: www.its.qmul.ac.uk/services/students/wifi.

QMUL has an extensive network of PCs available for student use. If the Libraries are busy you can go to one of the many computer labs across campus. You can check PC availability at: availability.stu.qmul.ac.uk

3. Print service

Printers are available in all computer labs, the Hive and the libraries. The library devices can also photocopy and scan. Printing, photocopying and Library fines are all paid for using your QMUL iPay account, which is linked to your student ID card.

Please note: all printers print double-sided unless you change the settings. For more information or to access your QMUL iPay account, visit: www.its.qmul.ac.uk/services/students/printing

QMUL has a wireless printing service. You can upload your documents to the service and sen send your documents to a QMUL printer from your phone, tablet or anywhere with internet connection, and pick them up within 24 hours without having to queue for a computer. For more information visit: www.its.qmul.ac.uk/services/students/printing/.

For professional printing, photocopying, binding services and much more, visit the CopyShop located on Mile End campus. For more details, go to: www.copyshop.qmul.ac.uk/.

4. Email

QMUL uses Microsoft Office 365 for student email and calendaring. You have 50GB of storage and can easily set up your personal computer and mobile devices to pick up your QMUL email. For more information and to access your email visit: www.its.qmul.ac.uk/services/students/email.To check your email online, go to: https://mail.qmul.ac.uk

Official QMUL communications to students are sent to QMUL email accounts, so it is important you check it regularly.

5. Online learning and lecture recordings

QMplus is our online learning environment. It contains a range of resources and activities that you are likely to use throughout the year to support your studies. Sign in using your QMUL username and password at: t: qmplus.qmul.ac.uk. There are also a number of help and support guides available to help get you started and get the most out of QMplus: www.elearning.capd.qmul.ac.uk/application/qmplus/
Q-Review is our service that records live lectures and teaching materials. Presenters can choose to record their lectures and make them available in QMplus – so you should be able to watch them anytime, anywhere on any device. Find out more at: http://www.elearning.capd.qmul.ac.uk/application/qreview/

And don't forget to check out what IT discounts you might be eligible for. 

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