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Introducing the Student Enquiry Centre

Tuesday 22 September 2015

Who we are
The Student Enquiry Centre is a general enquiry service for undergraduate and postgraduate taught students and the front line service for the Academic Registry and Mile End Admissions teams.

Our main services

For current students

  1. Enrolment, records, awards, exams, bursaries and scholarship queries
  2. Emergency loan appointment bookings
  3. Financial Assistance Fund application submissions
  4. General enquiries including directions
  5. Scholarship cheque collection
  6. Official QM letters e.g. bank, council tax, confirmation of study
  7. Interim transcripts
  8. Rail card approvals
  9. Replacement student id cards
  10. Sign posting to other student support services

For graduates (face to face only)

  1. Duplicate degree award letters and final transcripts

For prospective students (face to face only)

  1. Course enquiries

How to find out more
Please see our comprehensive website for further information: www.arcs.qmul.ac.uk/students.
Alternatively, log into our new enquiry helpdesk system, SEC Online, to view our FAQs and submit an enquiry if needed.

If our website doesn’t answer your query, you are not sure about something or don’t know who to contact, ask us!

Our location, opening hours and contact details
The Student Enquiry Centre is based in room CB01, west corridor, ground floor of the Queens’ Building, Mile End campus. 

There is a take-a-ticket queuing system, a large student waiting area, WIFI, 1 to 1 rooms and a long front desk where you can sit down with a member of staff to ask your query in comfort.

Our opening hours are:
Monday to Friday 9am - 4.30pm, except for Thursdays when we open at 10am.

Contact us:
Log an enquiry: SEC Online (accessed vis mysis.qmul.ac.uk)
Tel: 020 7882 5005

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