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Connecting to WiFi - Eduroam replaces QM-College-WiFi

Thursday 18 September 2014

Over the summer the old QM-College-WiFi service was removed from Queen Mary’s wireless network on all campuses and it will no longer be available. This old service is replaced by eduroam, which has been in use by students for a number of years. Eduroam (educational roaming) is a secure, world-wide roaming access service developed for the international research and education community.

If you’re not set up already, follow the instructions below to get connected.

Connect automatically to the eduroam wireless network

You need to install a certificate on your device so it will automatically connect to the eduroam wireless network, wherever it is available.

If you are using an Apple device (MacBook, iPad or iPhone) or a Windows 8 device just select the “Eduroam” wireless network and you will be prompted for your username and password. For eduroam you need to use your username in the format abyy1234@qmul.ac.uk (note that this is NOT your email address). Your password is entered as normal. You will then be asked to accept a certificate – say yes to this and the setup is complete.

You can setup other devices automatically using the setup-eduroam service.

  1. To start, view available wireless networks on your device and connect to 'setup-eduroam'.
  2. Then you will need to launch a new web browser if It does not open automatically
  3. You should be taken to a page that will help guide you through the setup process. Please follow the instructions carefully. Note: When requested, your username should be entered in the format abyy1234@qmul.ac.uk (note that this is NOT your email address).

If you need to manually setup an Android device it is a more complicated. You need to open a browser, go to www.its.qmul.ac.uk/network-services/Eduroam and download the  “Network Support Root Certificate (PEM)” – save it as QMUL CA. You then need to connect to the eduroam network using the following settings:

  • AP Method = PEAP
  • Phase 2 authentication = MSCHAPV2
  • CA certificate = Specified (setting not on all devices)
  • User certificate = Unspecified (setting not on all devices)
  • Identity = username@qmul.ac.uk (e.g. abyy1234@qmul.ac.uk)
  • Anonymous identity = set as blank

  • Password = your IT Services account password

Access eduroam at home or abroad

You can access the eduroam wireless network securely at other member universities. Once your device is set up for eduroam at Queen Mary, you will automatically connect to the network at other participating institutions. For more information about where you can use eduroam and more about the service, visit: www.eduroam.org.

More information about eduroam is available on the IT Services intranet.  

If you have any concerns about this change or have problems connecting to eduroam, please contact the IT Helpdesk on x8888 or email its-helpdesk@qmul.ac.uk.

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