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Libraries launch new live web chat service

Monday 8 April 2013

QM Library has launched a new web chat enquiry service. We hope this will allow us to better support you as you navigate our webpages and that the service can help you find the information you need quickly.

Web chat is accessible via the library home page and the 'contact us' section of our website – look out for the blue and yellow speech bubbles! Web chat is compatible with mobile devices and does not require a login. Library users will be able to type their request in the text box to start chatting to a member of library staff.

The service will initially run as a pilot (from 18 March to 31 May), to assess demand. Web chats will run from 10am-4pm, Monday to Friday, and the Libraries will look to extend the service into the weekends if there is demand. Visit the website to find out more: www.library.qmul.ac.uk/node/3132.

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