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IT Services: top five useful things for new students

Thursday 19 September 2013

We are investing in new IT services to enhance and personalise your experience at QM – enabling you to learn when and where you want, even on a mobile device. From the IT helpdesk, to wi-fi and PC availability and printing, to email access and online learning, we list the top five useful things you should know to get you off to a great start with IT at QM.

1. IT Helpdesk
For help with any IT related queries such as setting up your account, wi-fi or email, get in touch with the IT Helpdesk:
Open: 8am-6pm Mon-Fri
Call us: 020 7882 8888
Email us: its-helpdesk@qmul.ac.uk
Visit us: Queens' Building, Room W209, Mile End
You can also check for IT service updates, for the latest information go to: status.its.qmul.ac.uk

2. Wi-Fi and finding an available PC on campus        
Now that you have your QM username and password you can connect to the “eduroam” network, our preferred method for wi-fi access. It is secure and should not require you to sign in each time you want to access the Internet. It is also accessible at other participating institutions. Follow the set up instructions: www.its.qmul.ac.uk/network-services/Eduroam

QM has an extensive network of PCs available for student use. If the Libraries are busy you can go to one of the many computer labs across campus. Check PC availability at: availability.stu.qmul.ac.uk

3. Print service
Printers are available in all student service managed labs, the Hive and the libraries. Library devices can also photocopy and scan. Printing, photocopying and Library fines are all paid for using your QM iPay account, which is linked to your College ID card.

Heads up: all printers print double-sided unless you change the settings. For more information or to access your QM iPay account, visit: www.library.qmul.ac.uk/node/572

For professional printing, photocopying, and binding services, visit the CopyShop located on Mile End campus. For more details, go to: copyshop.qmul.ac.uk

4. Email
QM uses Microsoft Office 365 for student email and calendaring. You get 25GB of storage and can easily set up your personal computer and mobile devices to pick up your university mail. For more information and to access your email visit: www.qmul.ac.uk/mail
Official QM communications to students are sent to QM email accounts, so it is important you check it regularly.

5. Online learning and lecture recordings
QMplus is our online learning environment. It contains a wealth of resources and activities that you are likely to use to support your studies. To access QMplus, visit: qmplus.qmul.ac.uk. There are also a number of video tutorials to help get you started with QMplus.

Q-Review is our service that records live lectures and teaching materials. Presenters can choose to record their lectures and make them available in QMplus – so you should be able to watch them anytime, anywhere on any device. Find out more at: www.learninginstitute.qmul.ac.uk/elearning/services/q-review

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