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QM top for student satisfaction in London’s research-led institutions

Thursday 25 October 2012

QM top for student satisfaction in London’s research-led institutions

Student satisfaction at Queen Mary is the highest amongst London’s Russell Group universities and two percentage points above the national average, according to an independent nationwide survey of final year students.

Between January and April of every year, the National Student Survey (NSS) questions final year UK undergraduates on various aspects of their student experience, including their overall satisfaction. Among the leading research universities in London, Queen Mary’s students are the most satisfied for the second year in a row, ahead of their Russell Group counterparts.

QM will now use the detailed feedback from the survey to enhance the learning experience for our current students, while prospective students will use the information from the national NSS results to help choose which institution they should join in September 2013.

Top results from QM students:

  • 87 per cent are satisfied with the course quality, which is above national average.
  • 69 per cent are satisfied with the Students’ Union, which is above national average.
  • Student satisfaction at QM is top in London for the second year running, compared with other leading research-led universities.
  • 1,804 students at QM completed the survey.

More: Look on Connect to find out more about the results and the survey.

Professor Susan Dilly, Vice Principal for Teaching and Learning

“It is good to see consistently positive satisfaction ratings from our students,” comments Susan Dilly, Vice Principal for Teaching and Learning. “This is the fifth year in a row that we have scored above the national average.

“The results highlight areas of strong performance and also areas where renewed effort is required. We will continue to work with students to ensure the experiences of students are consistently excellent across all subject areas and in every aspect of their interactions with the College. 

“In January, I’ll urge final year students to complete the NSS survey but I’d like to encourage every student to have your say now, and tell us the things you like and the areas you’d like improvement in. You can find ways to get involved on the website, along with many examples of how previous feedback from students has already led to improvements.”

How to tell us what you think.

Babs Williams, President of Queen Mary’s Students' Union

“QMSU is pleased to have been ranked above the Russell Group average in the National Student Survey, recognising our valuable contribution to students’ lives. We hope to build on this positive result over the coming year, with ambitions of entering the top quartile of all Students’ Unions for satisfaction. We intend to work closely with the College and course representatives to improve satisfaction across the board for the benefit of our members, with the goal of highlighting the issues raised in the NSS long before the survey comes about.”

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